This policy explains how cancellations and refunds work for Affinaut subscriptions paid by card (via Paddle) or by cryptocurrency (via Binance Pay).
On this page
1. Free trial
Where a free trial is offered, you can use the plan at no cost during the trial period and cancel before it ends to avoid any charge. No card or crypto payment is required to start a trial.
2. Cancelling your subscription
You can cancel at any time from your billing settings or by emailing support@affinaut.com. When you cancel, your plan stays active until the end of the current billing period, after which it will not renew. We do not provide pro-rated refunds for the unused part of a billing period unless required by law or stated below.
3. Refund eligibility
If you are charged in error, experience a billing problem, or are unhappy with a new paid subscription, contact us within 14 days of the charge and we will review your request in good faith. Approved refunds are issued to the original payment method.
4. Card & other Paddle payments
Card, wallet and similar payments are handled by Paddle as our Merchant of Record. Approved refunds are processed by Paddle back to your original payment method, typically within 5–10 business days depending on your bank. Billing or invoice questions for these payments can also be raised through Paddle.
5. Cryptocurrency payments (Binance Pay)
Cryptocurrency payments are different from card payments and the following applies:
- Blockchain transactions are final and irreversible; there are no chargebacks.
- Approved crypto refunds are sent back to a wallet you control, in the same asset where possible.
- Refund amounts are based on the crypto amount originally received, not its later fiat value. We are not responsible for exchange-rate movements between payment and refund.
- Network (gas) fees for sending the refund may be deducted from the refunded amount.
- You must provide a correct receiving address; we are not liable for losses caused by an incorrect address you supply.
6. Non-refundable items
- Periods already used beyond any applicable refund window.
- Fees where you have materially breached our Terms or Acceptable Use Policy.
- Third-party costs (e.g., custom domains) already incurred on your behalf.
7. How to request a refund
Email support@affinaut.com with your account email, the charge date and the reason for your request. We aim to respond within 2 business days.
Contact us
Questions about this refund & cancellation policy? Reach our team at support@affinaut.com. We aim to respond within 2 business days.